Job Title: Customer Success Executive
About Staff Asia:
Staff Asia is a global Business Process Outsourcing firm providing support in data science management, content development, web development, paid media marketing, 24/7 customer service, digital marketing, HR consultation, accounts & payroll management and business development. A career at Staff Asia is more than just a job — it’s an opportunity to shape the future. Join us to discover opportunities in the future.
Duties & Responsibility:
● Manage large amounts of incoming calls.
● Generate sales leads.
● Identify and assess customers’ needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive communication.
● Provide accurate, valid and complete information using the right methods/tools.
● Meet personal/customer service team sales targets and call handling quotas.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
● Keep records of customer interactions, process customer accounts and file documents.
● Follow communication procedures, guidelines and policies.
● Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
● Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Knowledge & Skills:
● To qualify for the position, you must have an excellent British English accent, writing skills, and basic computer skills.
● Ability to read between the lines.
● Enthusiasm and passion for completing the assigned task.
● Sense of openness toward feedback for self-improvement.
● Must have a leadership mindset.
● Prefer 1 year of relevant experience, but freshers are also highly encouraged to apply.

Salary: Negotiable based on expertise.

Benefits You’ll Enjoy:
-Knowledge sharing session.
-Working with a vibrant team.
-Personal Development Plan (PDP).
-World-class remote and office work environment.
-Greenery office premises and being part of a hygienic workspace.
-Partially Subsidized meals from the office.
-Monthly activity and team outing facility
-Self-study session in the morning.
Working Schedule:
Weekly: 5 days
Weekend: Saturday & Sunday
job Location: Sylhet (Office-based)
Job Nature: Full Time